Knowledgebase

According to the regulations introduced by Internet Corporation of Assigned Names & Numbers (ICANN) starting from January 1, 2014, we are sending Whois validation emails. Whois validation will only be needed for the Registrant contact information for generic TLDs (gTLDs) in the following cases:

- for new registrations;
- for registrant contact information changes on existing domains.

When a new domain is registered, we will immediately send an email to the Registrant email addressspecified for the domain. The verification email will be also sent if an edit is made to either of the following Registrant contact fields:

 - Registrant First Name
 - Registrant Last name
 - Registrant Email Address

If the Registrant email is changed, the email will be sent to the new email address specified. 

The verification email will come from [email protected] with the following subject: "IMMEDIATE VERIFICATION required for . The email will contain a link you need to click on to verify your email address.

The link will look like this:

http://raa.name-services.com/raaverification/verification.aspx?VerificationCode=9403F14C-0BD5-****-****-************ or 
http://raa1.Ekhteear.com/raaverification/verification.aspx?VerificationCode=9403F14C-0BD5-****-****-************

If the domain in the URL is different from the one specified above, please contact support to clarify the situation.

NB in regard to new registrations: You must verify the email address by clicking on the link within 15 calendar days after registration. If you do not verify it within 15 calendar days, the domain will be suspended, and the DNS of the domain name will be changed. The domain will resolve to a landing page with the instructions on how verification can be made and, as a result, the DNS will have the previous settings, and your website will be restored. Additional notifications are sent 10 and 5 days prior to suspension; shortly before the suspension, we are sending a final notice.

NB in regard to contact updates: You must verify the email address by clicking on the link within 7 calendar days after the update. When the combination of email, first name and last name for Registrant contact is updated, the domain(s) will be added to the update queue. This means that the updates will be visible in your Ekhteear account, but contact details will not be changed in public Whois until the verification email is approved. If you do not verify the email address within 7 calendar days, the queue request will be canceled. In this case, the domain(s) will not be subjected to suspension, and the contact updates made in your Ekhteear account will be reversed automatically. 
For some domain extensions, the verification process would be as described above for new registrations.

If you have domains in your account that are either queued for verification or pending suspension or are already suspended, we will be sending email reminders with the link to the Whois Verification page, where you will be able to see the list of the affected domains. Reminders will be sent once a week on Monday to your Ekhteear account email address.

How can I check which domains should be verified?

Follow the steps below: 

1) Sign into your Ekhteear account.

2) Choose Domain List from the left sidebar:



3) Here you will see the list of all your domains. Click on the Verify Contacts button in front of the domain queued for verification and the verification email will be automatically resent:



The page will contain the list of affected domains (queued for verification, pending suspension or suspended) with the dates of their suspension and the option to resend a verification email.

NB: The update on the page may take up to 30 minutes to take full effect. Thus, after you have verified the domains, you need to allow some time for the updates to be reflected.

Once the verification process is completed, all new future registrations and updates using that same Registrant contact information will be considered as verified and will not be subject to the verification process. Nonetheless, you will need to make sure that contact information is valid, up-to-date and complete, and that the email address is functioning.


What about WhoisGuard?

At this time, this process doesn't affect domain names registered with the WhoisGuard service and contact updates hidden behind WhoisGuard. If anything changes, we will surely inform you about it.

However, if WhoisGuard is disabled for your domain (either manually or automatically due to expiration), this will trigger the verification email sending as the contact details change from WhoisGuard to your own ones in the public Whois.

In addition to requiring complete Whois data and Registrant contact validation, ICANN has mandated that the postal address, telephone, and email address be properly formatted:

- First/ Last name should contain minimum 2 letters.
- Email address should be specified in lower case letters. @ symbol and fully qualified domain are required: [email protected]
- Phone number must consist of a country code and a valid number. Please make sure you have selected a proper country code and have entered a valid number in your account profile. Make sure similar details apply to all domain names in your account.
- Address, City and Country must be provided. Blank fields may cause the registration order to fail. 
- State/ Province should be specified whenever applicable.
- Zip/ Postal code should be numeric or alphanumeric and may contain a dash "-". The format should be applicable to your country or territory.

Below you can find an example of a verification email.

Example email (sent for new registrations): 

If you have any questions, feel free to contact our Support Team.