If you receive this message in your cancellation notice, first make sure that you entered the Auth code correctly.
Please mind that Auth/EPP codes are case-sensitive and may include all special symbols and characters.
An Authorization/EPP code is a transfer security measure, which protects your rights as a domain owner. This code is required when transferring .com, .net, .org, .us, .biz, .info, .me, .co, .io, .ca, .tv, .in, .mobi, .cc, .pe, .com.pe, .net.pe, .org.pe,.tech, .top, .party, .loan, .faith and other new gTLD domain names.
There are three ways to enter the Auth/EPP code when transferring your domain:
- Add domain to cart and then click on ‘SET EPP CODE’;
- Submit the transfer without Auth/EPP code, entering it later using the link in the email that is sent to the address associated with your Ekhteear account;
- Submit the transfer without Auth/EPP code, entering it as soon as it appears in your Ekhteear account - Domain List (via Authorize Transfer option).
For security reasons, Auth/EPP codes are periodically updated by the Registry. In some cases, these updates may not be immediately reflected in the Registrar's data. If you entered the correct code and the transfer failed with this status, the Auth/EPP code held by your current Registrar may not be synchronized with the the code in the Registry. In this case, you must request that your current Registrar:
- Generate the new Auth/EPP code manually for the domain, and
- Synchronize it with the Registry.
Refund information
All Ekhteear transfers are risk-free. In case of transfer failure, a full refund will be issued to your Ekhteear account balance. This information can be found in your Ekhteear account Dashboard.Once all modifications are made and the domain name is prepared for transfer, you may resubmit the transfer at Domain - Transfers page and select ‘Account Funds’ as the payment method during checkout.
If you paid for the transfer with a credit card or PayPal and no longer wish to transfer your domain, our Support Team will gladly assist in refunding your payment to the appropriate service.
